VALUE VS. PRICEFor better or worse, mostly worse, America has become a nation of “big box”, mega retailers or online giants, like Amazon. Think about where you bought most of the products you own. Were they bought at a small independent business or at a big box store? Unfortunately, in many cases, we don’t even have a choice where we buy something because many of the small, independently owned businesses are gone.
While there is a great deal of convenience in being able to make all of our purchases from only one or two places, it’s not always better. Have you ever been to one of these giant stores and felt like no one there cares one iota about your needs? Have you ever wanted to pull your hair out trying to resolve a problem over the phone because of an issue you had with an internet purchase? I know I have.
The gun industry is largely moving in that direction, and it is very unfortunate. There are many online gun retailers where people can find the cheapest prices on firearms and accessories and there’s at least one “big box” sporting goods store in almost every city in the country. While we try to remain competitive in our pricing, sometimes we can match their prices and sometimes we can’t. Without naming any names, compare our prices to the prices at the large firearms retailers in the Richmond area and you’ll see that we are very competitive. Shop locally and you'll also save time and gas!
As for internet retailers who undercut everyone, they can do so because they do not have to dedicate a single cent to customer service. But we have a solution for that too. RedNex now has an online store that offers prices very close to many of the other internet stores. (Click here to Shop Online) If you do decide to purchase a gun from our online store you won’t get the warranty, discount and free gun cleaning package that you receive when purchasing a gun in store, but you will receive the same level of customer service when you come to pick up your new firearm, accessory or ammunition.
Competitive pricing is not the only thing we offer. RedNex has something that online stores and big box retailers cannot and will not ever be able to compete with – customer service provided by a knowledgeable staff that cares about your needs. We want everyone to be satisfied with every purchase they make here and we want you to know that YOU MATTER TO US! I am grateful for each and every customer that walks through our doors, and I want to thank all of you personally for continuing to do business with us.
For those that do not shop with us, we hope to earn your business and I promise that if you give us a chance we will provide you with the best personal customer service, bar none. Big box/ online retailers can’t offer this. Have an issue with a gun you bought from a big box store or on line retailer? You’re out of luck. At best you have a big headache awaiting you. Buy it from us and have an issue? - In many cases we can have it resolved while you have a cup of coffee, and we often do it at no cost to you.
While we continue to strive to be competitive, we are forced to take a stand. Going forward, RedNex will no longer be the transfer agent for current production firearms from any other retailer as long as it is a product that we are able to provide for you. We will of course continue to transfer used firearms and collector’s guns, as well as hard to get items that we can’t find for you. Our knowledgeable staff is the best at what we do, and I am confident that you will be pleased with the level of service we provide. If we don't have the item you are looking for in the store, we can either order it for you, or you can order online. (Click here to Shop Online) In many cases, except for firearms, your purchase ships right to your door. Give us a try, you won’t be disappointed.